As the world’s largest fundraising platform, with over $3 billion raised from thousands of campaigns since 2010, GoFundMe means business when it comes to giving back. Or paying it forward. Or saving the rainforest. Or paying your medical bills. Anyone can start a fundraiser for anything, and more than 25 million people have donated to one campaign or another.
The company recently upgraded to a larger space designed around their unique makeup. Take the Customer Happiness team, the frontline customer support agents who promise a five-minute response time, 24/7. With more than 10,000 signups on the site per day, the team is very busy.
“A support desk that never closes can be challenging and stressful to manage,” says Erik Hansen, head of internal operations. “Many of our customers are going through some of the most difficult moments of their lives. This team handles the challenge head-on.”
A brick wall warms the open floor plan. TVs display welcome messages and company updates, and pictures from memorable campaigns adorn the walls as a reminder of the company mission.
“The people make the company and define the culture, and when done right, the workplace should just help it along,” Hansen says. “There is music playing all day, smiles everywhere, high fives from coworkers for no reason other than they’re walking by each other. Our space was built to reinforce these behaviors. It was built to keep people close together and working together. You can’t force a culture—you can only hire great people and let the culture develop.”